At Azoni Living GmbH, we want you to be happy with your purchase. We offer a voluntary return period of 14 calendar days from the day you receive your order for eligible items you no longer wish to keep.
To request a return, please contact us at info@byazoni.com within 14 calendar days of receiving your order. Please include your order number and the item or items you wish to return.
After contacting us, please send the items back within 14 calendar days of notifying us of your decision to return them.
This voluntary return policy does not limit any mandatory rights you may have under applicable law.
To qualify for a voluntary return, items must be:
You may inspect an item as you reasonably would in a physical shop. However, we reserve the right to assess any diminished value resulting from handling beyond what is necessary to establish the item's nature, characteristics and functioning, to the extent permitted by applicable law.
Please contact us before sending any items back so we can provide the appropriate return instructions.
Items that have been used, damaged after delivery through customer handling, or returned without their original packaging may not qualify for a voluntary return.
This does not affect your rights regarding faulty, damaged or incorrectly supplied products, or any other rights that cannot legally be excluded.
Once we receive and inspect your returned items, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Refund processing times may vary depending on your payment provider.
We will process refunds within the timeframe required by applicable law. Where the law permits, we may withhold a refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.
Original shipping costs and return shipping costs are generally non-refundable for voluntary returns, unless applicable law requires otherwise.
Customers are responsible for the cost of returning items they no longer wish to keep.
If an item is faulty, damaged on arrival or incorrect, please contact us before returning it. We will review the issue and arrange an appropriate solution in accordance with applicable law.
We recommend using a tracked shipping service. Azoni Living GmbH cannot guarantee receipt of returns sent without tracking.
If your order arrives damaged, is faulty or contains an incorrect item, please contact us as soon as possible at info@byazoni.com.
Please provide your order number and, where possible, photographs showing the issue.
We will review your request and inform you of the next steps. Your statutory rights and remedies regarding faulty, damaged or incorrectly supplied products remain unaffected by this policy.
If you wish to cancel an order before dispatch, please contact us as soon as possible at info@byazoni.com.
Once an order has been dispatched, you may need to follow the return procedure described above.
Any statutory cancellation, withdrawal or other consumer rights applicable to your purchase remain unaffected.
For questions about returns, refunds or cancellations, please contact:
Azoni Living GmbH (By Azoni)
Krongasse 10
6003 Lucerne
Switzerland
Email: info@byazoni.com
Phone: +41 78 305 28 35
