Protecting your personal data matters to us. This privacy policy explains which personal data we process when you visit our website www.byazoni.com, shop in our online store or in our physical shops, subscribe to our newsletter, or contact us.
We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and the Data Protection Ordinance (DPO). Where applicable, we also comply with other relevant data protection laws.
Our online shop currently ships orders only to Switzerland and the United States. This does not exclude the application of other data protection laws where legally applicable.
In case of any discrepancy, the German version prevails.
The party responsible for processing your personal data is:
Azoni Living GmbH (By Azoni)
Krongasse 10
6003 Lucerne
Switzerland
Email: info@byazoni.com
Phone: +41 78 305 28 35
We also operate a physical shop in Richterswil, Switzerland. For privacy questions or to exercise your rights, please contact us using the details above.
When you visit our website, technical data may be collected automatically, such as your IP address, date and time of access, pages viewed, browser type, operating system and referrer URL.
We use this information to operate our website securely and reliably, maintain its functionality and prevent misuse.
When you place an order in our online shop, we process the information necessary to handle your purchase, including your first and last name, delivery and billing address, email address, telephone number if provided, items ordered, order and payment information and, where applicable, correspondence with us.
If you create a customer account, we also process your account information and order history.
We use this information to process payments, fulfil and deliver orders, communicate with you about your purchase, handle returns and complaints, and meet our legal obligations, including accounting requirements.
Our online shop currently accepts orders for delivery to Switzerland and the United States only.
Payments are processed through the payment methods and service providers made available at checkout. These may include Lightspeed Payments, TWINT, PayPal, Stripe, and credit or debit card payments, depending on the options enabled in our online shop. Full payment card details are generally processed by the relevant payment provider rather than stored directly by us.
If you contact us through our contact form, by email or telephone, through Instagram messages, or by requesting an appointment, we process the information you provide, such as your name, contact details, message and preferred appointment time, to respond to your enquiry.
If you subscribe to our newsletter, we process your email address and, where provided, your name to send you news about products, promotions and events.
We send newsletters based on your consent. You can unsubscribe at any time using the link in each newsletter or by emailing info@byazoni.com.
We use Lightspeed to send our newsletter. We may analyse whether newsletters are opened and which links are clicked to evaluate and improve our communications, subject to applicable consent requirements.
In our physical shops in Lucerne and Richterswil, we use the Lightspeed point-of-sale system.
If you voluntarily provide your contact details, such as your name, email address or telephone number, we may store them alongside your purchases in our customer records.
We use this information to provide customer service, manage reservations and exchanges, respond to enquiries and, where you have consented, send you marketing communications.
Card payments in our physical shops are processed by the relevant payment provider.
We maintain profiles on Instagram and Facebook. These platforms are operated by Meta Platforms Ireland Ltd. and/or Meta Platforms, Inc., depending on the service and processing activity.
When you interact with our profiles, for example by following us, commenting or sending a message, we process the information visible to us to communicate with you and respond to your enquiries.
Meta may also process personal data under its own privacy policies. Further information is available at: https://www.facebook.com/privacy/policy.
Our website uses cookies and similar technologies. Strictly necessary cookies are required for the online shop to function, for example to maintain your shopping cart, manage login sessions and remember language settings.
We may also use the following services:
Where required by applicable law, analytics and marketing cookies are activated only after you have given your consent through our cookie banner. You can withdraw your consent at any time through the available cookie settings.
You can also block or delete cookies through your browser settings, although some website features may then be limited.
We do not sell your personal data. We share it only where necessary for the purposes described in this policy, including with the following categories of recipients:
Depending on the service, these recipients may process data on our behalf under appropriate contractual arrangements or act as independent controllers under their own privacy policies.
Some of our service providers may process personal data outside Switzerland, including in EU/EEA countries, Canada and the United States.
Personal data may also be transferred to other countries where this is necessary to provide our services or fulfil an order, for example through international shipping and payment arrangements.
We ensure that international transfers comply with applicable data protection law. Depending on the destination and recipient, transfers may rely on an officially recognised adequate level of data protection, an applicable certification under a recognised framework, approved standard contractual clauses or another legally permitted transfer mechanism.
Where personal data is transferred to a US organisation, an adequacy framework such as the Swiss-US Data Privacy Framework is relied upon only where the recipient and transfer qualify. Otherwise, an appropriate alternative legal basis or safeguard is required.
We retain personal data only for as long as necessary for the purposes described in this policy or as required by law.
Business records, including invoices and accounting documents, are generally retained for 10 years where required under Swiss law.
Newsletter data is removed from active mailing lists after you unsubscribe, although limited information may be retained where necessary to record your opt-out or comply with legal obligations.
Customer record data is deleted or anonymised when it is no longer required, subject to applicable legal retention obligations.
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration and disclosure.
These measures include encrypted transmission (SSL/TLS) on our website and restricted access to our systems.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Subject to applicable data protection law, you may have the right to:
To exercise your rights, contact us at info@byazoni.com. We may request information to verify your identity before responding.
You may also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC):
Feldeggweg 1
3003 Bern
Switzerland
Website: https://www.edoeb.admin.ch
If other data protection laws apply to your personal data, you may also have the right to contact the relevant supervisory authority.
We do not make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.
We may update this privacy policy from time to time to reflect changes in our business, website, services or legal requirements. The current version published on our website applies.
Last updated: October 2026
